Summary
JD 2

L2 Application Support Engineer AI Platform (.NET & Azure)

Location: Hybrid Cochin Experience: 8+ yrs for Junior level / 12 + years for Senior level

Employment Type: Full-Time

Role Overview

We are hiring an experienced L2 Application Support Engineer to support a cloud-based Enterprise AI/GenAI platform built on .NET Core and Microsoft Azure. The role involves production support, troubleshooting API & authentication issues, and ensuring platform stability across environments.

Key Responsibilities

Handle L2 production incidents and service requests
Troubleshoot .NET Core / REST API-based applications
Support AI/LLM integrations and model endpoint connectivity
Diagnose API failures, 403/authentication issues, and timeout/latency problems
Manage API keys, IP listing, and access provisioning
Monitor applications using Azure Application Insights / Log Analytics
Support Dev/QA/Prod environments and release validation
Coordinate with L3, AI, and DevOps teams for escalations

Required Skills

Strong experience in .NET Core / ASP.NET Core application support
Experience supporting REST APIs and microservices
Azure App Services / Container Apps / AKS (basic exposure)
Azure AD / SSO troubleshooting
Log analysis & production incident handling
SQL for troubleshooting

Preferred

Exposure to AI/LLM-based platforms
Understanding of token-based API usage models
Azure certification (AZ-900 / AZ-104)
ITIL knowledge
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.