Summary JD 2 L2 Application Support Engineer AI Platform (.NET & Azure) Location: Hybrid Cochin Experience: 8+ yrs for Junior level / 12 + years for Senior level Employment Type: Full-Time Role Overview We are hiring an experienced L2 Application Support Engineer to support a cloud-based Enterprise AI/GenAI platform built on .NET Core and Microsoft Azure. The role involves production support, troubleshooting API & authentication issues, and ensuring platform stability across environments. Key Responsibilities Handle L2 production incidents and service requests Troubleshoot .NET Core / REST API-based applications Support AI/LLM integrations and model endpoint connectivity Diagnose API failures, 403/authentication issues, and timeout/latency problems Manage API keys, IP listing, and access provisioning Monitor applications using Azure Application Insights / Log Analytics Support Dev/QA/Prod environments and release validation Coordinate with L3, AI, and DevOps teams for escalations Required Skills Strong experience in .NET Core / ASP.NET Core application support Experience supporting REST APIs and microservices Azure App Services / Container Apps / AKS (basic exposure) Azure AD / SSO troubleshooting Log analysis & production incident handling SQL for troubleshooting Preferred   Exposure to AI/LLM-based platforms Understanding of token-based API usage models Azure certification (AZ-900 / AZ-104) ITIL knowledge Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.